Customer Service Representative

 

From £18,000 to £21,000 per annum plus bonuses

Filtration Ltd is a small but growing company that is looking to add a new person to our busy customer services team. Good telephone and computer skill are essential as you will be the first port of call for customers with enquiries, queries and orders. Some administration duties and face to face interaction on our busy trade counter will also form part of your core responsibilities. Filtration Ltd will provide full technical training along with other training that may be required.

Job Summary:

This position is responsible for the following business processes.

Essential Functions:

  • Administration/Sales
  • Check incoming customers’ orders against exiting pricing structures
  • Expediting of customer Purchase & Sales orders, with related supply chains
  • Running & management of regular internal and customer service related reports as required
  • Filing & house-keeping as per company procedures
  • Maintain accurate and detailed records/files on customer job files – both in hard copy & Electronic copy
  • Responsibility for awareness and action of related personal, department & company Procedures/KPI’s
  • Need to meet deadlines and work towards set Team and departmental targets
  • Build relationships working in partnership with all divisions & departments within Filtration Ltd and other cross functional teams
  • Other related duties as deemed necessary by line manager

Knowledge, Skills, and Abilities:

  • Possesses excellent interpersonal, good presentation and reporting skills and verbal communication skills
  • Excellent IT skills, including experience with MS Excel, MS Word, and ERP systems
  • Committed to Customer Satisfaction and continuous process improvement
  • Be capable of working consistently both as part of a team and on own initiative
  • Priorities to a high level of quality. Set Priorities on a daily basis for all activities in the department
  • Service orientated – has a natural interest in helping customers
  • Reliable and committed with ability to work under pressure
  • Excellent attention to detail skills, with the tenacity and determination to provide solutions.
  • A good technical mind

It would also be advantageous, but not essential to have:

  • Experience in engineering or filtration products
  • A customer service background

 

To apply, please send a cover letter and CV to nathan.reed@filtration-ltd.co.uk

 

 

 

Warehouse Supervisor

From £17,000 to £20,000 per annum plus bonuses

Filtration Ltd is a small but growing company that is looking to add a new supervisor to our busy warehouse team.The ideal person will have good computer skills, strong accuracy skills and work well as part of a team.Core responsibilities include, but are not limited to:

·Picking customer orders

·Putting stock away

·Serving customers on our trade counter

·General warehouse duties

·Related administrative duties

The successful candidate will have previously worked in a warehouse environment or similar, ideally in a supervisory role but this isn’t essential. Accuracy is paramount to the correct and efficient running of a warehouse so this is something we’ll be looking for too.Full training on use of internal computer systems and procedures will be provided.

To apply, please send a cover letter and CV to nathan.reed@filtration-ltd.co.uk

 

Warehouse Operative

From £17,700 to £18,200 per annum plus bonuses

Filtration Ltd is a small but growing company that is looking to add a new warehouse operative to our busy warehouse team. The ideal person will have good computer skills, strong accuracy skills and work well as part of a team. Core responsibilities include, but are not limited to:

·Picking customer orders

·Putting stock away

·Serving customers on our trade counter

·General warehouse duties

·Related administrative duties

The successful candidate will have previously worked in a warehouse environment or similar but this isn’t essential. Accuracy is paramount to the correct and efficient running of a warehouse so this is something we’ll be looking for too. Full training on use of internal computer systems and procedures will be provided.

To apply, please send a cover letter and CV to nathan.reed@filtration-ltd.co.uk